E-COMMERCE ORDERING AND PAYMENT TERMS

Virtasalmen Viljatuote Oy Business ID 2887618-6
Valid from 5.10.2021.

On this page are the conditions under which we will supply you with gluten-free products that are featured in our online shop at https://www.virtasalmenviljatuote.fi.

Please read these terms and conditions carefully each time before ordering products from our shop.
By ordering products, you agree to these terms and conditions and undertake to comply with them. We reserve the right to change our delivery terms.

Customer service
will help you with all your questions about deliveries, shipping and payment methods.

+358 208 348 000 Monday to Friday 9am to 3pm (local time, service in Finnish)
info@virtasalmenviljatuote.fi

General information

Virtasalmen Viljatuote Oy manufactures and sells gluten-free mill products.

We sell our products in-store, online, through retailers and to corporate customers via direct delivery. These terms of delivery apply only to orders placed in the online shop. The Virtasalmi Cereal Products online store is located at https://www.virtasalmenviljatuote.fi. We sell our products through the online store to adult individuals and companies in Finland and Sweden.

Our online shop is hosted on an SSL-secured site.

Prices & Products

The prices and delivery costs of the products are indicated subject to VAT. VAT is charged at the current rate (from 1.10.2017 the current VAT rate for food products is 14%). The VAT breakdown of products and delivery costs is shown in the shopping cart and order confirmation.

The prices in the online shop are valid until further notice. We reserve the right to change prices and delivery charges. These terms of delivery and prices are valid only in Finland. We reserve the right to cancel an order in case of clear price errors (e.g. price 0,00€)

Virtasalmen Viljatuote's products are gluten-free milled products. We do not manufacture, pack or resell products containing gluten. All our raw materials are naturally gluten-free, GMO-free, preservative-free, additive-free and we do not use wheat starch. Products should be stored away from light, in a dry and cool place.

To order

Virtasalmen Viljatuote's products and delivery method are ordered from the online store via the Internet.
The customer does not need to register with the online store to order products. By registering, you can track your order history and store your billing and delivery addresses in the online shop.

There is a minimum order value in our online shop. The total value of the products included in the order must be at least EUR 22 or SEK 250. Unfortunately, we are not able to deliver products below 22 € or 250 SEK due to storage and transport costs.

Ordering from the online shop:
1) Add the products you want to your shopping cart by pressing the "Add to cart" button next to the products. In the shopping cart, you can still change the order quantities of the products and delete products.
2) Choose the delivery method you want to use. (For more information on delivery methods, see "Delivery method")
3) Once your shopping cart and delivery method have been selected, press the "Checkout" button.
4) Enter your billing and delivery details (mandatory information is marked with *). If you are registered in our online shop, the program will automatically provide this information.
5) Read our terms and conditions at the latest now and tick the box "I have read and accept our terms and conditions"
6) Click on "Proceed to payment" and you will be able to choose the payment method you want to use (Read more about payment methods under "Payment method")
7) Once you have paid for your order, you will receive an order confirmation email.

Order confirmation

After you have paid for your order, you will receive an order confirmation by e-mail, which contains:
- The ordered products and their taxable prices
- The chosen delivery method and the related delivery time
- The total price of the order, tax-free and taxable
- Your contact details
- Contact details of Virtasalmen Viljatuote

You can print the order confirmation on paper or file it electronically. You will also receive a receipt for your purchase.

Once the order has been accepted, a notification will be sent to the webshop administrator and the order will be processed.
We aim to process orders within 1-3 working days of receipt, but we reserve the right to make exceptions.

NOTE! If you wish to cancel an order, please let us know immediately after placing the order by emailing info@virtasalmenviljatuote.fi. We usually process orders very quickly, so we avoid unnecessary shipping and handling costs.

Order cancellation

You can cancel the order before the payment is completed. In the online shop, you can go back by clicking on the "Go back" button in your browser. At the payment stage, you can interrupt the order by pressing the "Cancel" button or by going back. Our online shop offers the possibility to pay the suspended purchase even after this and the administrator will be informed about the suspended purchase. Remember to clear your browser history when using a public computer.

In case of problems, please contact our customer service at info@virtasalmenviljatuote.fi or tel. +358 208 348 000 (weekdays 9.00-15.00 EET).

Order processing time

We always aim to deliver as quickly as possible.
We will process and dispatch your order within 1-3 working days, provided that all the products in your order are in stock. We will contact customers as soon as possible by e-mail or telephone if we find that the delivery time is longer than normal or if, exceptionally, the product is not available. We reserve the right not to accept an order.

During promotional periods, order processing times may be delayed due to high order volumes. We process orders on a first-come, first-served basis and aim to get your order to you as quickly as possible.

We will not be liable for delays caused by circumstances beyond our control or influence or otherwise generally considered to be force majeure.

Delivery method

The total amount of the products and the chosen delivery method will affect the delivery costs of the order. The e-commerce shopping cart will automatically update the shipping cost amount if the shipping method is changed or products are removed/added to the order. Delivery costs include packaging materials and handling of the shipment. We only ship to Finland and Sweden via our online shop. Once the package has been delivered to Postin or Postnord, we are not responsible for any disruption or delay in delivery.

Note! In the online shop, the exact delivery point is only selected after the "Checkout" button. You can still change the delivery method at this point.

Shipments are packed in boxes containing the products, protective paper and a shipping list/receipt. The box is taped with a piece of tape bearing the Virtasalmen Viljatuote logo. The box is topped with a package label.

The boxes come in four different sizes. We pack the order in a box according to the products.
1) 580 x 340 x 370 mm
2) 390 x 275 x 335 mm
3) 370 x 280 x 190 mm
4) 215 x 150 x 200 mm

Postnord

Postnord keeps your shipments for 7 days. After this period, uncollected parcels will be returned to Virtasalmi Cereal Products at the sender's expense. We reserve the right to charge the customer for the shipping costs of the uncollected parcel.

You can track your parcel with the parcel code delivered to you on Postnord's website: Finland Sweden

For information on weight restrictions and prices, please visit our Delivery methods and prices page Finland Sweden

Posti

Posti store shipments for only 7 days. After this period, uncollected parcels will be returned to Virtasalmi Cereal Products at the sender's expense. We reserve the right to charge the customer for the shipping costs of the unclaimed package.

You can track your package with the package code sent to you at Postin in Finland Sweden.

For information on weight limits and prices, please visit our Shipping methods and prices page Finland Sweden

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Payment methods - Finland

Products and their delivery costs including tax are paid at the time of ordering. Depending on the payment method, they may be subject to one-off charges, an instalment surcharge or interest. The options and related information are presented at the online checkout.

Payment service provider

Paytrail Oyj (2122839-7) is the payment service provider for customers resident in Finland, in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact Virtasalmi Viljatuotte's customer service.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com 

Bank payments

You have access to payment buttons from all Finnish banks, either based on the eBanking interfaces provided by the banks or based on open banking interfaces. You can pay using the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpank, Osuuspank, POP-pank, Säästöpank, S-pank and Ålandsbanken. Your statement will show Paytrail Plc as the payee, we will forward your payment to the online merchant. From the online shop, you will be redirected directly to your own bank to make the payment securely.

Credit card payments

You can pay online with Visa, Visa Debit, Mastercard, Debit Mastercard and American Express cards. The online shop uses the international Verified by Visa, Mastercard SecureCode and American Express SafeKey authentication services.

Paytrail Plc will appear as the payment recipient on the card invoice and will forward the payment card payment made by the customer directly to the merchant. The card payment is made securely via a secure payment form and no payment card details are stored in the e-commerce systems.

Mobile payment methods

Mobile payment methods MobilePay and Transfer are in-app services that allow you to pay for online purchases as a transfer from your account or as a card payment from your card by accepting a payment in that app.

MobilePay
The terms and conditions are available on the MobilePay website.
MobilePay terms and conditions

Transfer
Terms and conditions for transfer payments:
OP's general terms and conditions for euro payments (.pdf)
Nordea's terms and conditions for the transfer service (.pdf)

Invoice and instalment services

Bill and instalment services through Paytrail are offered by OP and Walley. Walley also offers an invoice and instalment facility for corporate customers. Please read the more detailed terms and conditions for each financial company, which you will see when you accept your payment. When you accept a payment, you also accept the terms and conditions of the finance company.

Walley
Walley'sgeneral terms and conditions for invoices, overdrafts and instalments (.pdf)
StandardEuropean Consumer Credit Information (.pdf)
Read more: https://www.walley.fi/yritykset/merchant-community/walley-osta-nyt-maksa-myohemmin

OP Lasku
OP Invoice credit agreement terms and conditions (.pdf)
OP Invoice product description for consumers (.pdf)
OP Invoice product description for merchants (.pdf)
Read more: op.fi

OP Tililuotto
OP Tililuotto terms and conditions (.pdf)
OP Tililuotto product description (.pdf)
Read more: op.fi

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Payment methods - Sweden

Klarna
As a Swedish customer of Virtasalmen Viljatuotte you can choose Klarna as your payment method.

Safe. Easy. Flexible.

Choose Klarna as your payment method at the checkout and you can pay for your purchase later, in a way that suits you. You always receive the product before you have to pay for it. You can choose whether you want to pay for your products in one lump sum or split the payment into smaller instalments. Klarna offers an easy, fast and secure way to pay for your purchases. As a customer, you always get the buyer protection that Klarna offers to consumers.

How Klarna works

• Select the products you want to buy and then choose Klarna as your payment method at the checkout.
• The credit decision is made immediately based on the information you enter at the checkout.
• Klarna will send you an invoice in the Klarna app or by email.
• You can now easily choose Klarna as your payment method with a single click.

Buy now. Pay later.

Place your order today and only pay for the product once you have received it and made your final purchase decision. Klarna gives you 30 days free of charge. The payment period starts from the moment you send your order. The invoice will be sent with your order and will also appear in the Klarna app. If for any reason you want to return the product, you do not have to wait for the money to be returned to your account. Please read Klarna's terms and conditions for credit agreements and the standard European Consumer Credit Conditions.

Split payments

With Klarna, you can split your payments over a period of up to 36 months. You can also collect all your purchases from different shops on one bill and choose how many monthly instalments you want to pay. Klarna's batch payment does not require complicated registration or a separate credit application. We make the credit decision immediately based on the information you enter at the checkout. If you are given the option to pay in installments, you can choose the installment plan that suits you best, and the terms and costs will be presented to you immediately at the checkout. In the Klarna app, you will always see your next due date and receive reminders. Read more about Klarna's flexible batch payment.

Klarna app

WithKlarna , you can easily manage your payments. At the same time, you get a comprehensive overview of due dates and invoices to be paid. You can pay for your purchases the way you want, either immediately or later. In the app, you'll receive reminders about upcoming due dates - our customer service team is available 24/7 via chat in the app.

Secure payment method

Klarna uses advanced security methods to protect your personal information. Please read Klarna's terms of service.

Privacy notice

As a partner of Klarna, Virtasalmi Viljatuote Oy will be required to disclose some of your customer data to Klarna. This applies to customers who choose Klarna as their payment method. Klarna will use the data to check your credit information in order to be able to offer the possibility of batch payment. We provide Klarna with the following information: name, address, email address, phone number, previous payments, and order history, including payment and delivery methods. All your personal data will be processed in accordance with Finnish law and data protection regulations. Please read Klarna's Privacy Notice.

Frequently asked questions

Klarna Customer Service has collected the most frequently asked questions on its website.

About Klarna

Klarna is one of Europe's largest banks, known for its secure and seamless payment services and unbeatable customer experience. The company offers direct and instalment payment services and enables payment for products after delivery - seamlessly with a one-click payment experience.

Klarna operates internationally in 17 countries and has more than 2,500 employees behind its success. Klarna provides solutions for more than 85 million consumers and 205,000 merchants. Customers can choose to pay by card, invoice or instalment.

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Stripe
As a Swedish customer of Virtasalmi Cereal Products, you can choose the payment methods of Stripe.

Stripe is a so-called third-party payment solution. This means that Stripe provides services for making payments and transferring money. Stripe's service is web-based, meaning that it processes debit and credit card payments over the internet. It is structured to securely transfer money from the customer's account or payment card to the merchant's account.

Stripe has made it easy to buy without requiring the buyer to open an account or guess passwords. A debit or credit card with the Visa or Mastercard logo is sufficient for online shopping.

Stripe's general terms of service for Swedish consumers.

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Right of return

The customer has a 14-day right of return for distance selling under the Finnish Consumer Protection Act. The right of return applies only to unused and saleable products in their original packaging. As this is a food product, we cannot accept opened packages. The return period starts on receipt of the goods. The customer is responsible for the return costs.

Please contact us by phone or email before returning your parcel so that we can arrange how to send it to you.

Please include the following information with your return:
- Your name, address, phone number
- A copy of the delivery note/receipt
- An informal notice of cancellation of the contract

Return address:
Virtasalmi Viljatuote Oy
Suholanrannantie 231,
77330 VIRTASALMI

We do not accept returns more than 14 days after receipt of the goods. Once a return has been accepted, the money will be refunded to the payment method you used after the return has been received and processed.

Claims

Shipment broken
Check the shipment as soon as you receive it. If you notice any external signs of breakage, please inform the customer service agent at the collection point (Post Office or Postnord branch/receiving point) and us at tel. +358 208 348 000 or info@virtasalmenviljatuote.fi. The customer service agent will make a damage report and the parcel should not be redeemed. If you do redeem the parcel, please check the condition of the products again when you open the parcel. If it appears at this point that the products have broken down in transit, please let us know. We would appreciate a picture with the report if you can send one.

Defective product
If we have delivered an incorrect or defective product, you should report this immediately to info@virtasalmenviljatuote.fi or by telephone on +358 208 348 000 (weekdays 9-15). You must report an incorrect delivery or defective product within 14 days of receiving the product.

Contact us

Virtasalmi Viljatuote Oy
Suholanrannantie 231
77330 Virtasalmi
tel. +358 208 348000
e-mail: info@virtasalmenviljatuote.fi
Business ID 2887618-6

We are open on weekdays from 9 a.m. to 3 p.m.

Calling our service number (+358 208 348 000) costs:
From a landline €0.084/phone + €0.069/min
From a mobile €0.084/phone + €0.167/min