General information about shopping online
Delivery methods and prices
How to use a discount code or gift voucher

The arrival of your order has been delayed
Error or damage to the shipment
How to make a product reclamation

Questions about gluten-free in general
Success in gluten-free baking
Orders from corporate customers, including Sweden

I wanted to buy flour products from Virtasalmi Cereal Products. How do I do it?
Place your order easily in our online shop. You can browse products in different views, such as all products in our online shop, by category based on a specific raw material or use the product search in our online shop. Add products to your shopping cart, proceed to checkout and fill in the necessary information to place your order. You can choose the most suitable payment method from the checkout, as well as where your order will be delivered: to an ATM, to a service point or to the address of your choice. If you have any problems placing your order, our customer service will be happy to help you.

If you are a business customer, please contact Customer Service first when placing your first order for more detailed ordering instructions.

How do I create an account in the online shop?
To create an account, click on the Log In button in the top right-hand corner of your computer screen and select Register.

In the mobile device menu, the Log In function can be found at the bottom of the main menu. Fill in the form with the requested information, such as name, email and password. You will receive a confirmation link in your email, which you can click to activate your account. Your account will then be immediately available.

I can't log in to my customer account - what do I do?
Check that the username and password you are using are correct and try again. If you have forgotten your password, request a reset by clicking on the Forgot password link in the login window. If necessary, contact Customer Service. You can also shop without registering.

Can I shop without registering?
You can shop in our online store without registering. Collect the products in your shopping cart, fill in the Subscriber details fields in the online checkout, select the delivery and payment method and complete the order. Registered customers can shop more easily and can see their previous orders in their customer account.

I'd like to review my previous purchases - but how?
Log in to your customer account and click on the Orders link. The window that opens will list all the previous orders associated with your account.

How do I edit my shopping cart before paying for my order?
You can edit your shopping cart by clicking on the Show Cart text. In your shopping cart, you can increase or decrease the quantity of products using the plus (+) and minus (-) buttons, or remove products by clicking on the red tick (x). If necessary, also press the Refresh Cart button.

What payment methods can I use to pay for my order?
For our Finnish customers we offer a wide range of online banking and credit card payments through Paytrail, for Swedish customers we offer various payment methods through Klarna and credit card payments through Stripe.

Can I add a forgotten product to an order I have already placed?
This may be possible if your order has not yet been processed. Please contact our customer service team as soon as possible.

Is it possible to cancel an order if I have already paid for it?
You may be able to cancel your order by contacting Customer Service as soon as possible after placing your order. We recommend contacting us by phone.

If your order has not yet been dispatched, we will refund the amount you have paid back to the original method of payment. If the order has already been sent, it cannot be cancelled. In this case, please contact our customer service.

I would like to buy cereal flour products from my local store, but they don't have the product I want.
The range of products varies from store to store, so not all products and sizes are available in every store. The range of products available in stores is also influenced by customer requests, so it's a good idea to send a message and hope that the product you don't have will be available.

Three-kilo bags are not widely available in shops or markets, due to the larger shelf space they require. You can order them conveniently from our online shop.

To request a product from a K or S Group store, simply click on the link on the homepage of our online shop.

What delivery methods are available and how much are the postage costs?
The most popular delivery methods for consumer customers in Finland are parcel services provided by Post and Postnord, to vending machines and service points. For Sweden, we deliver parcels to Postnord's vending machines and service points. For parcels delivered to Finland and Sweden, it is also possible to purchase delivery to a home address.

Please note that there are weight restrictions on the delivery options. For up-to-date information on delivery options, please click here:
In English In Swedish

Do you offer free delivery for purchases over a certain amount?
Yes, we offer free delivery to Finland or Sweden for your order when the total value of the items in your order exceeds € 50 or SEK 559. The free delivery offer only applies to deliveries to Postnord's vending machines or service points.

This benefit is automatically activated during the checkout process in the online shop.

Can I choose a delivery location for my parcel?
Yes, you can choose to have your order delivered to a parcel machine during checkout. Select "Delivery to a vending machine" and choose the vending machine you want from the available options. Enter your postcode in the Pickup Point search and you will get a list of available options.

What is the normal delivery time to Finland and Sweden?
Delivery time to Finland is usually 2-5 business days after the order is sent and to Sweden 4-7 business days after the order is sent, depending on the delivery method and the time of order.

Can I change my delivery method or address after placing an order?
If your order has not yet been processed, you may be able to change the delivery method or address. Contact Customer Service as soon as possible. We recommend that you contact us by phone on +358 208 348 000 - our customer service is available in English and Finnish on weekdays from 9am to 3pm local time.

Where can I enter my gift card code or discount code?
There are two places to enter your code:

1) Click on the shopping cart icon and then click on View Cart. Underneath the product listing, there is a field Discount Code. Below the item list, click on the bottom of the shopping cart, then click on the Add Discount Code button. Or alternatively :

2) Go to the online checkout. Below the delivery method options is the text : Do you have a discount coupon? Click here. Click on the link and a field will appear where you can enter the code.

Click the Apply button. Make sure that the benefit associated with the discount code is reflected as a discount at checkout. In case of a problem, please contact our customer service.

My discount code or gift voucher is not working, what can I do?
Please check that the code is valid and spelled correctly, including upper and lower case letters. If the problem persists, please contact our customer service team.

Can I use more than one discount code at a time?
Unfortunately, only one discount code can be used per order.

Can I split the use of a voucher over several purchases?
The gift voucher must be used for one purchase. Any unused portion will not be refunded.

Why is the discount not reflected in the total?
Please make sure that the discount code or voucher has been entered correctly and that it meets the conditions. Refresh the view and try again. If necessary, contact our customer service.

My order is late, what should I do?
You can track the progress of your shipment using the tracking code provided to you in the Post Office or Postnord systems. If your order has not arrived within the estimated time, please contact our customer service. It will help us to process your order more quickly if you can provide us with the order number that identifies your order.

Where can I find the tracking code for my order?
You will receive a tracking code to the email address you provided when you placed your order, once the order has been processed and shipped. Please check that it has not been redirected to your spam folder.

Tracking code not working, what to do?
Please wait a few hours, as it may take a while for the code to be activated until the shipment is first entered into the carrier's system. If the problem persists, please contact our customer service.

Can I cancel a delayed order and get my money back?
During holidays and vacation periods, for example, you should allow more time than usual for your order to arrive. If there is a significant delay in the arrival of your shipment, please contact our customer service.

What should I do if I have not received a parcel at all?
Contact our customer service. It will speed up the process if you have an order number. We will resolve the matter as quickly as possible.

The package arrived damaged, what should I do?
Please contact our customer service for assistance. Take a picture of the damaged parcel - this may be needed at a later stage.

If any items in the package were damaged during transit, take a picture of them too.

"Who pays the return costs if the product is broken?"
Please contact our customer service team to discuss this. Please do not send a product return until you have received instructions on how to do so.

"Can I get a new product to replace the broken one?"
Please contact our customer service team to discuss your case.

One or more of the products I ordered were missing from my shipment, what should I do?
Please contact our customer service team to deal with the matter.

How can I make a complaint about a product?
Send an email to our customer service with the subject line "Complaint". Please include your order number, a description of the defect or problem, any pictures of the product or shipment, and a best before date. If necessary, we will ask for further information.

If the complaint concerns a purchase made outside our online shop, please include the place and date of purchase.

How quickly will my complaint be processed?
We process complaints quickly, usually by the next working day at the latest.

What information do I need to make a complaint?
You will need the order number, product name and best before date, a description of the defect or problem and any photos. We will ask for more information if necessary.

If your complaint is about a purchase made outside our online shop, please include the place and date of purchase.

Can I return the product even if I have opened the packaging?
Food products cannot be returned if the packaging has been opened or otherwise damaged. Please contact our customer service for assistance.

How do I identify a gluten-free product?
The labelling of gluten-free products differs according to the practice followed by manufacturers. Here are some general guidelines for identifying a gluten-free product:

Product packaging: look for labels on the packaging, such as "gluten-free" or similar text. Find information such as "gluten-free" or "gluten-free" on the packaging, such as the name or description of the product, to indicate that it is gluten-free.

Ingredient list: check the ingredient list on the product packaging or in the product description in the online shop. No wheat, barley, rye or their derivatives are used in gluten-free products. Mahdolliset allergeenit pitää mainita ainesosaluettelossa erikseen.

Certificates and labels.


Product information online.

Is a gluten-free diet healthier than a normal diet?
A gluten-free diet is not necessarily healthier than a normal diet in general. However, it is a necessary and healthier option for those who suffer from celiac disease - and can help many people with other gut and digestive problems. A gluten-free diet helps these people avoid the symptoms and intestinal damage caused by gluten, improving their quality of life and health.

However, if a person does not have celiac disease or gluten sensitivity, following a gluten-free diet does not automatically provide health benefits compared to a normal, balanced diet containing gluten. Before switching to a gluten-free diet, it is advisable to discuss this with your doctor and preferably also with a nutritionist.

A healthy diet depends on many factors, such as the variety of foods, the balance of nutrients and individual health needs, not just whether the diet contains gluten or not.

Can a gluten-free diet help with stomach problems?
A gluten-free diet can help with stomach problems in certain cases. For people with celiac disease, a gluten-free diet is the only way to avoid symptoms such as abdominal pain, bloating and diarrhoea caused by damage to the lining of the small intestine from gluten.

In addition, some people with irritable bowel syndrome (IBS) have found that a gluten-free diet helps their symptoms. Gluten sensitivity, which does not cause an autoimmune reaction such as celiac disease, can also cause stomach upset, and in these cases avoiding gluten can provide relief.

Check out the blog articles on our website. The Coeliac Society website offers information and support for gluten-free living. For information on other digestive diseases, visit the website of the Association of Gastrointestinal Diseases.

How can I prevent gluten contamination at home?
At home, it is important to ensure that gluten-free foods and cooking utensils do not come into contact with gluten-containing products. Even a small amount can cause serious symptoms.

Storage. Use separate shelves, cabinets and containers for gluten-free products.

Kitchen utensils: Wash all kitchen utensils and cutting boards thoroughly after each use. Consider purchasing separate utensils and utensils for gluten-free cooking.

Cooking: be careful when cooking and ensure that gluten-free and gluten-containing foods never touch each other. Use clean dishes and utensils and wash your hands often. Always use clean utensils and keep your food clean and use plenty of clean utensils and keep your hands clean. Always cook gluten-free first and then gluten-containing foods.

Awareness of hidden gluten. Opened flour packets can spread gluten-containing flour dust into drawers and cupboard shelves.

How to bake gluten-free without crumbling your baked goods?
One of the most common challenges in gluten-free baking is avoiding crumbliness in baked goods. Here are some tips to help prevent crumbling and improve the texture of baked goods:

Use psyllium. Psyllium is added to cereal flour mixes, so only add it to the dough if the recipe specifically calls for it.

Choose the right ingredients: use gluten-free flour mixes specifically designed for certain baked goods. Flour blends contain combinations of different flours and excipients that improve the texture of the baked goods.

Ensure sufficient moisture: gluten-free baked goods dry out easily, so it is important to add enough moisture. Use liquid ingredients such as oil, milk, water or other liquids according to recipes. For example, Gluten Free Island Bread contains beer and syrup to help keep the structure of the bread moist.

Don't knead the dough too much: kneading gluten-free dough too much can make it dense and hard. Mix the dough ingredients just enough to make sure they are well blended. Follow the instructions in the recipe.

Let the dough rest: Before baking, let the dough rest and rise. This helps the ingredients to bind together better and improves the structure of the pastry. Again, follow the instructions in the recipe.

How do I know which flour or flour blend is suitable for which purpose?
If your cupboard shelves are starting to run short of flour packets, the easiest way to get ideas and inspiration is to check out the comprehensive recipe bank at Grain Product. You can also find recipes categorised by flour blend or the flour used in the recipe.

Why did my gluten-free bread not rise?
Gluten-free bread - or any other baked good - may not rise for a number of reasons, but here are a few possible causes that may explain the situation:

The amount and activity of dry yeast: If dry yeast was used in the recipe, you should check to see if the yeast was still active. If the dry yeast was active, the yeast may have been active when the yeast was active.

Temperatures: temperature plays an important role in dough preparation and rising. Dry yeast must be activated in a liquid at 42 °C. And if the dough rising area is too cool, the yeast may not work properly, which can slow or prevent rising.

Actual oven temperature. If the problem starts to recur with different baked goods, you should check the oven for any temperature difference using an oven thermometer. Sometimes it can also be caused by a technical fault, such as a broken thermostat or thermal resistance.

Gluten-free flour does not contain gluten, which helps bind the dough and aids rising in breads and other baked goods. While gluten-free flour blends often contain ingredients that help to mimic the properties of gluten, they do not always work in the same way. This can affect the texture and rising of the bread or pastry. Use your previous experience to modify the recipe in terms of ingredients and rising and baking times or temperatures.

Can I use spices in gluten-free baking and cooking?
You can use spices as long as you make sure they are gluten-free - this is especially important when using spice mixes or sauces. As such, basic spices are usually naturally gluten-free. Viljatuote´s flours and flour mixes are made without the use of spices.

Finnish business customers
The online shop currently uses a consumer price list and is not intended for business customers. You can place small orders for products online if you wish. Online purchases are paid for in the online shop.

Alternatively, you can place an order by contacting our customer service, preferably by phone +358 208 348 000 for the first order and by e-mail info@virtasalmenviljatuote.fi . You will receive an order confirmation and a freight invoice by e-mail.

Swedish and international business customers
Viljatuote's online store is intended for consumer sales and uses a consumer price list. The e-commerce system does not recognise foreign business customers, and therefore all purchases made by international customers through the e-commerce system include VAT.

Send an order or request for quotation by e-mail to info@virtasalmenviljatuote.fi . We will send you a quotation at VAT-free prices by e-mail - or an invoice with order confirmation and freight.